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Thank you for choosing :humion. We are committed to providing high-quality, sustainable activewear products that meet your expectations. However, we understand that there may be instances where you need to return or request a refund for your purchase. Please read our return and refund policy carefully to understand your rights and obligations.
  1. Returns

1.1 Eligibility:

  • To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it.
  • The item must be in its original packaging, with all tags and labels intact.
  • Returns are accepted within 14 days from the date of delivery.

1.2 Return Fee:

  • A return fee of €3,95 will be deducted from your refund to cover return shipping and handling costs, unless the return is due to a manufacturing defect or an error on our part.

1.3 Return Process:

  • To initiate a return, please contact our customer support team at service@humion.co within the specified return period.
  • Provide your order number and reason for the return.
  • Our customer support team will provide you with a return label via email, which you must attach to the package.
  • You are responsible for returning the item to us, and the return fee will be deducted from your refund.

1.4 Refunds:

  • Once we receive the returned item and verify its eligibility, we will process your refund.
  • The refund will be issued to the original payment method used for the purchase.
  • Please note that the refund amount excludes the return fee of €3,95.

1.5 Return Shipping Address:

  • [:humion]
  1. Exchanges

2.1 Eligibility:

  • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
  1. Defective or Damaged Items

3.1 Inspection upon Delivery:

  • Please inspect your order upon delivery. If you notice any damage or defects, please contact our customer support team immediately.

3.2 Return Process for Defective or Damaged Items:

  • We will arrange for the return of the defective or damaged item at our expense.
  • Once we receive the item, we will assess its condition and offer you a replacement or a refund, as per your preference.
  1. Final Sale Items

4.1 Some items may be marked as "Final Sale" and are not eligible for return or refund unless they are defective or damaged upon receipt.

  1. Changes to the Policy

5.1 We reserve the right to modify or update this return and refund policy at any time. Any changes will be effective upon posting the updated policy on our website.

If you have any questions or need further assistance regarding our return and refund policy, please don't hesitate to contact our customer support team.